If you still need help, contact support through your browser or shake your mobile device while you're in the OneDrive app. OneDrive Admins can also view the OneDrive Tech Community, Help for OneDrive for Admins. See more support pages for OneDrive and OneDrive for work or school.įor the OneDrive mobile app, see Troubleshoot OneDrive mobile app problems. Troubleshoot OneDrive for iOS app problems Need more help? Manually upload files or photos to OneDrive in iOS Upload HEIF and HEVC photos and videos to OneDrive To disable optimization, tap Settings > iCloud > Photos and uncheck Optimize Storage. OneDrive cannot upload photos optimized for iCloud. If your camera upload is taking too long to set up or look for photos, without giving any error message, it could be because you have too many photos in your camera roll. If you're not connected to Wi-Fi, check your mobile OneDrive settings. If you want to use your mobile network, tap Settings, tap Camera upload, and then turn on Use Mobile Network. Automatic uploading cannot work if the app has been Force Closed (double-tap Home and swipe up and away). If automatic camera upload isn’t working, or only some pictures are uploaded, follow these steps:Īpple recommend that customers leave the OneDrive app running in the background.
To make sure videos automatically upload, turn on Include Videos. Turn on Camera Upload to automatically upload photos and videos to OneDrive. Tap the relevant account icon to switch accounts. Important: You can only upload your camera roll to one account at a time, so make sure you're signed in with the account that you want to upload photos to.
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